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In this section: > Leadership and Management Development -- overview
> Management and Leadership Development Topics
> Redirecting Friction and Conflicts (this page)
> Entrepreneurs, Small Businesses Managers, and Department Heads
> Group (Team) Coaching, Development and Facilitation
> Practice Development for Professionals
Redirecting Friction and Conflicts
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If you are responsible for the success of business relationships we can help you redirect weak communication, friction or personal conflicts into effective communication, resilient relationships, and positive results.
Communication challenges are as normal as communication itself.
The people whose support you need to succeed have a powerful influence on each other, whether they are owners, executives, managers, employees, suppliers, partners, or customers. Their chemistry can result in loyalty or turnover, high motivation or indifference, attention to detail or sloppiness, short tempers or big picture perspective. Your success depends upon their individual approaches and skill in communicating. Make sure they have what they need.
Wilson Strategies offers a variety of services, including coaching and group facilitation, to help improve communication and reduce friction between the people who are important to your success. We are also available for consultation on in-house projects.
If you see room for improvement, talk to us.
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Working one-on-one or with groups, we help our clients zero in on how to improve their communication with peers, superiors, employees, partners, customers, or anyone else they have a business relationship with.
See the sidebar on this page for a partial list of specific skills we are equipped to help with.
There are times when two or more people benefit from sitting down and talking with the assistance of a facilitator who can improve clarity or moderate feelings of personal antagonism that may arise when important issues are being discussed. Bringing in a facilitator to work directly with the group, or to consult with the person coordinating the group, can be an invaluable step for improving the atmosphere and results produced by ownership groups, boards, management groups, and work teams that are having some degree of difficulty communicating with one another.
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Specific skills our clients have chosen to focus on include techniques such as
- conflict management strategies and techniques
- negotiating and reaching agreement
- building consensus and obtaining buy-ins
- listening and rapport building
- asking for and giving feedback
- presenting information clearly and briefly
- motivating people to change their work habits
- delegating
- time management
- facilitating meetings
- low-pressure/high-influence sales approaches
- recruiting and retaining employees, partners, and customers
- reducing stress, and
- increasing the emotional rewards from work and working relationships.
If we don't already have a technique you need, we can develop it -- on our time, not yours.
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 © 2001-2006 by Wilson Strategies of Seattle, WA. All rights reserved.
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